Refund and Cancellation Policy

At DesignSilc, we strive for your utmost satisfaction with our Shopify website redesign service. However, we understand that circumstances may arise where a refund or cancellation is necessary. Therefore, we have crafted the following policy to ensure a fair and transparent process:

1. Refund Policy:
   • We offer a 100% money-back guarantee within 30 days of the initial purchase of our Shopify website redesign service.
   • To be eligible for a refund, you must submit a refund request within the specified 30-day period.
   • Refunds will be issued to the original method of payment used during the purchase.
   • Please allow up to [number of days] for the refund to be processed and reflected in your account.
2. Cancellation Policy:
   • If you wish to cancel your Shopify website redesign service, please notify us as soon as possible.
   • Cancellation requests made before any work has been started on the project will receive a full refund.
   • For cancellations made after work has commenced, a prorated refund may be issued based on the amount of work completed.
   • Any cancellations initiated after the completion of the project will not be eligible for a refund.
3. How to Request a Refund or Cancel Service:
   • To request a refund or cancel your service, please contact our customer support team via email at [support@designsilc.com] or through our website’s contact form.
   • Please provide your order details and reason for the refund or cancellation request to expedite the process.
4. Exceptions:
   • DesignSilc reserves the right to refuse refunds or cancel service in cases of abuse or violation of our terms and conditions.
   • Refunds will not be granted for services rendered beyond the initial 30-day period.

By engaging with our Shopify website redesign service, you agree to abide by the terms outlined in this Refund and Cancellation Policy. If you have any questions or concerns regarding our policy, please feel free to reach out to us for clarification.

Thank you for choosing DesignSilc for your Shopify website design needs. We look forward to serving you with excellence.